Introducing Stabilys IT BMS Services
Are you a Small or Medium Enterprise, with a computer system with 5 to 250 users? Is your IT helping you - or hindering? Because if you are running a small or medium scale business then 'running around' is probably what you spend a lot of your time doing. IT systems are now crucial in most organisations - but they take a lot of managing.
The management burden comes from the increasing dependence of the business on IT systems; the unrelenting pace of innovation; the ongoing threats from viruses, trojans, and hackers; hardware failure - and simple user error. Problems are often introduced by email or by browsing the Internet-and yet access to email and the Internet is now essential to most businesses.
"Stabilys are like a good football referee to us, - they monitor what is going on, put faults to rights, yet don't interfere with the game!"
Steven Porter, Porter Crossick Solicitors
What you need is a highly-trained and experienced IT team working for you-running your upgrades, patching your systems, checking the backup, recommending updates and policies, scheduling maintenance. Of course, if you were a large business than that's just what you'd have. But if you are an SME, and your business isn't IT, then that team is probably exactly what you don't have.
Until now, only large corporations could afford full IT management systems, which ran on expensive servers. Small businesses, schools, and individuals were stuck manually monitoring every change and laboriously implementing them by hand. But Stabilys has changed all that by migrating full top-end IT Business Management Services (BMS) outsourced to run on our own server computers.
"For over 10 years, ever since the early days of Stabilys, they have always provided excellent backup and service to all our IT needs. Growing with us from the first couple of computers to a fully-fledged and monitored network, Stabilys have always been there, understanding our needs, coming up with solutions, implementing and advising on new solutions and providing the best and speediest service. We are a now a medium sized Niche Publishing company and as such we don't yet need a full time IT position. With Stabilys we have the best of both worlds: a company that is dedicated to our interests, can advise on systems and software, will find the best most economic solutions, see the entire process through to get the result we need and then give us unparalleled support for all the little problems that may occur. I would have no hesitation in recommending Stabilys, they are IT!" - Jayne Diggory, Portfolio Cards
IT is our business. We can help you, by optimally managing your IT for you-just as if you did have that highly-trained and experienced IT team at your side. We can manage your IT for you at less cost than you would incur by doing it for yourself.
If IT is not your business, then how much of your time should you be spending on managing IT? Shouldn't you mind your own business instead?
Whether you're running a two handed business, a charity, or a company with hundreds of employees, Stabilys' BMS services let you just get on with running your own business.
IT BMS Services Explained
We can help you manage your IT. We can develop a custom plan to meet your specific requirements. We can handle all, or part, of your IT management; we can manage your on-site support staff, or liaise with them.
The optional service elements which we are able to offer to our contracted clients are as follows:
Service details: Desktop Users
The support process for Desktop users may typically proceed in the following way:
Service Details: Critical Backbone Infrastructure
In contrast, with the 'backbone infrastructure' (servers, mail servers, routers, firewalls and ADSL links) it will usually be beneficial for you that we continuously monitor the performance and functionality of this via our automated network monitoring systems from our NOC, and we take such pro-active steps as are needed to maintain the necessary facilities.
Where backbone infrastructure is faulty and this cannot be dealt with remotely, we will schedule a visit by our technical staff to re-establish functionality, on a timescale depending on the precise details of the SLA we agree.
This can be otherwise stated as having a dual-level SLA (Service level agreement): a more stringent one for infrastructure and a looser one for desktop issues.
Charging Structure for the Support Services
This can of course be systematised in various ways, but most organisations like to be able to predict their overall costs for a period with a fair degree of accuracy. We have two different plans that allow our clients substantially to predict their IT costs:
The prepaid time plan allows our clients to purchase a certain number of service hours per month. These are then applied to whatever needs arise in that month. We allow for a one-month rollover of unused hours so that if a quiet month is followed by a busy one, the unapplied time from the quiet month is used first. The routine management and monitoring overhead is charged as time to each month's plan.
There is not a ceiling on costs with this plan - conceivably a very busy month could lead to extra invoicing - but many of our clients are on this plan and find it very satisfactory. It's particularly adaptable, so if a client is in a growth phase of their business this plan works well.
The fixed time plan is better suited to clients who have predictable IT needs. The basic price structure is based upon the number of service users and systems that we will be supporting. Generally we offer the option of a fixed price per server for up to five servers, and a fixed price per workstation up to 25 workstations. For larger numbers of servers and desktops, volume discounts will apply.
Both these packages are designed to reduce your costs by
We combine this with scheduled maintenance visits to keep your system uptime up, your downtime down, and enhance the performance of your IT system.
You will appreciate that given a fixed price agreement and a Service Level Agreement specifying our mutual responsibilities, it is very much in our interest that your systems run as efficiently as possible.
How do we set up Stabilys IT BMS Services for you?
Please contact us for more details and a specific quote.
IT is our business
"... the rate of change in IT complexity is increasing ...smaller organisations could not previously afford real IT BMS products" - John O'Connor